Privacy policy

STORE RULES

GOODS

Only goods that are in stock and ready for sale can be purchased in the store. Other orders are subject to prior approval and approval by management.

DELIVERY

Parcels are sent via Venipak. After payment, the goods are delivered within 1-2 days. Before delivery, the courier will contact you, so it is necessary to specify the exact contact tel. number. Free shipping on orders over 40 euros !

PAYMENT

Payment can be made via the secure payment platform PaySera, via e-mail. banking, payment card or other methods offered. It is also possible to pay by direct bank transfer, with prior agreement with management.

RETURN

For replacement / return of defective goods, please contact management at info@outathome.eu Return of quality goods takes place in accordance with the law of the Republic of Lithuania. The goods must be in the original and undamaged packaging, return costs are paid by the buyer.

Cookies and Privacy Policy

1. What is a cookie? A cookie is a small text file that a website saves on your computer or mobile device when you visit it. It allows your website to “remember” your actions and preferences (such as location, search, language, font size, and other display options) for a period of time, without having to re-enter them each time you visit the site or browse its various pages. 2. How do we use cookies? We use Google Analytics and other similar tools to analyze your use of this website. These tools generate statistics and other information about the use of the Website based on cookies that are stored on users’ computers. The information collected about visits to the Website is used to generate reports on your use of the Website. This information is stored by Google or another service provider. We also use cookies to identify you as a previous visitor to the Website. 3. Website visitor rights 3.1 You may choose to accept cookies. If you do not agree to cookies being stored on your computer or other terminal device, you can change your web browser settings to disable all cookies or enable / disable them one at a time. However, please note that in some cases, this may slow down your browsing experience, restrict the functionality of certain websites, or block access to the website. For more information, visit www.AllAboutCookies.org or www.google.com/privacy_ads.html. 4. The website uses the following types of cookies: 4.1 Functional cookies: we use functional cookies that allow you to remember your choices and use the website effectively at the same time. For example, cookies allow the website to remember the language you have selected, the searches you have made or the pages you have viewed. These types of cookies are not necessary for the operation of the website, but they add more options and make your browsing more enjoyable. 4.2 Analytical Cookies: We use these types of cookies to understand how visitors use the website to discover the weaknesses and strengths of the website, to optimize and improve the performance of the website and to continue to implement innovative solutions. The data collected includes the pages you view, the type of platform you use, date and time information, the number of clicks, mouse movements and browsing activity, keywords and other text that you collect while browsing the website. We also use analytics cookies for online advertising companies to analyze user behavior after they are shown online advertising. We don’t know who you are because we only collect anonymous information. 4.3 Required Cookies: These cookies are necessary for the proper functioning of the website and therefore cannot be disabled in our system. To make the website easier to use, the necessary cookies activate the main functions, such as browsing the pages and accessing the protected areas of the website. Without these cookies, the website will not work properly. These cookies are necessary for the Website to work and cannot be disabled on our systems. PUBLIC INFORMATION AND THIRD PARTY WEBSITES / APPLICATIONS Social networking platforms and related gadgets. Our website may integrate the features of services provided by third parties (Facebook, Instagram, Google, etc.), so if you use Facebook or another third party’s login, they may collect information about you, enter a cookie in your web browser in order for their services to work properly. services. Also, we operate on a variety of social networks, so when you interact with us or send information using any platform, you do so at your own risk without any expectation of privacy. We cannot control the actions of other users of these platforms or the actions of the platforms themselves. When using third-party platforms, you are subject to the privacy policies of those companies. Links to Third Party Platforms. Our website may contain links to other websites whose privacy policies may differ from ours, so we encourage you to read the privacy policies of those companies carefully when submitting any information or visiting another website. All data processing is performed by UAB Pecu Nino. UAB Pecu Nino undertakes not to transfer personal data to third parties, unless it is necessary for the execution of the order. You can find out what data is collected about you by sending a request to info@outathome.eu – you can request the correction of data or its complete removal from our database.

Purchase and Warranty

1. Purchase of goods

The products that are displayed in the shop are active and marked as In stock- available for order. Other items can be ordered on request by prior arrangement.

2. Delivery of goods

Once payment has been made for goods that are in stock, we will arrange and dispatch them within 4 working hours (I-V 10am-4pm). Otherwise, the goods are dispatched the next working day. Delivery is carried out by Venipak Lietuva, UAB Delivery times: Lithuania 1-2 days. Latvia 1-2 d.d. Estonia 2-3 d.d. Poland 2-3 d.d. The Seller shall not be liable for any delay in the shipment due to the influence of Venipak Lietuva, UAB.

3. Condition of goods

Upon receipt of the goods at the address you have specified, it is necessary to inspect the goods for any damage caused during transportation. In case of any damage, please contact info@outathome.eu , no claims will be accepted if not contacted on the day of receipt of goods.

4. Warranty period and service

The warranty period for goods without batteries/cell is 24 months. Warranty replacement and/or servicing is not available for goods damaged during assembly, installation. The warranty period for hot tubs, swimming pool enclosures/liners is 6 months. Warranty period for the electronics of hot tubs, pools – 12 months. Replacement and/or servicing is excluded for rubber/plastic products, against air leakage, mechanical damage. Warranty servicing is carried out by: Bestway manufacturer’s products: https://www.bestwaycorp.lt/support Other products: info@outathome.eu

5. Non-warranty cases

The Seller’s warranty obligations shall be terminated (breached) in the following cases: – the buyer has violated the rules of use or storage of the goods; – the goods have been damaged (spoiled) due to the fault or negligence of the buyer or third parties; – the goods are damaged/damaged as a result of force majeure; – the goods show signs of mechanical damage or deterioration; – the goods have not been used for their intended purpose; – the goods have been damaged by natural disasters (lightning, flood, fire, etc.); – the product has been used in unsuitable conditions or in an unsuitable environment; – the goods have been damaged due to power failures, voltage fluctuations, etc; – the product has been damaged/damaged by objects, sand, food, insects, etc; – the goods have been damaged by impact or during transport, where the goods are transported by the customer; – the fault has been repaired by an unauthorised repairer/person; – if the buyer does not provide the purchase document for the goods; – in the event of air or water leakage, holes, irrespective of causes; – if the rubber/plastic products/plastic parts of the goods are damaged.

6. Return of good quality products

All goods ordered from www.outathome.eu and after proof of purchase may be returned to the seller within the period prescribed by law. The goods must be unpacked, unused and with undamaged packaging. The costs of return shall be paid by the buyer. Upon receipt and inspection of the goods, the money for the return shall be paid within 3 days.